Art & Design 
Mentoring & Coaching
Patrick Fitzsimmons
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About Freelancer
As a certified UX Designer with over five years of experience in Product Management, I blend a deep understanding of user experience with a proven track record of delivering impactful solutions in dynamic environments. My expertise spans across managing teams of professionals with diverse skillsets, gathering and implementing user-research, and utilizing tools like Salesforce, Trello, and Clickup to streamline workflows. Currently, I am driving UX initiatives at Fire Mountain Gems & Beads, where I use proven user research methods to enhance customer engagement through innovative functionalities.
My background in managing product launches, such as the tabletop RPG “Night Side,” and my recent role as Lead UX Writer at Tech Fleet have honed my ability to act on user reasearch and iterate based on user feedback. I am passionate about leveraging data-driven insights and user-centered design to create intuitive experiences and foster collaboration. With a commitment to clear communication and a knack for adapting to new challenges, I am dedicated to delivering exceptional results in UX Design, Product Design, and Data Science.
Education
The EMDA program is designed to meet the challenges facing contemporary creative industries and is built around a culture of collaboration and experimentation. In addition to hard technical skills, I developed my ability to think critically and analytically, convincingly articulate and present my ideas, and organize and manage complicated long-term projects.
The Communication Major focuses on the study of how human beings create meaning through the exchange of verbal, nonverbal and mediated messages. I learned how to competently create messages in both written and oral forms, and became adept at the skills and underlying theories of such topics as: intercultural interactions, small group communication, persuasion, public communication, race and gender, conflict resolution, and much more.
Through Google's 5 part UX Certification CourseI, I learned the foundations of UX design, including empathizing with users, building wireframes and prototypes, and conducting research to test my designs — and discover how to effectively utilize AI in UX design. These foundational skills have been incredibly valuable in my subsequent work.
Work & Experience
Promoted due to demonstrated problem-solving, conflict resolution, and time management ability. Provided third-level customer support and assisted with sales, bids, and contract drafts. Lead, mentored, and managed a team of test technicians across various projects. Accomplished a 50% raise in productivity by prioritizing product supportability, previously left at a much lower priority. Planned and allocated resources to meet project milestones and schedules.
Contracted work for the largest jewelry distributor in the Rogue Valley. Spearhead migration of ecommerce site to Salesforce ecosystem. Troubleshoot technical and editor-facing issues as they arise. Prioritize UI animation and interactive elements to track user savings. Prepare test reports, update user manuals, and manage software deliveries. Develop, implement, and audit quality processes for continuous improvement.
Contracted work for The Melanin Village, a digital educational program centered around Black History. Championed design decisions based on data gathered from various user research methodologies. Wrote clear copy to guide customers from initial demo to active subscription. Oversaw functional and non-functional tests for web and mobile applications. Facilitated a 20% improvement in conversion rate, a 13% decrease in bounce rate, and a significant simplification of ideal user paths.
Designed, Developed, and Launched a tabletop RPG called Night Side. Designed effective development processes adopted company wide. Propose projects and actions based on service testing data, root cause analysis outcomes, and defect prevention. Conduct kick-off calls and kept everyone on the same page. Continue to manage project timelines under a scrum framework.
Collected and synthesized research findings into actionable insights and goals for various stakeholder groups, translating to a 30% decrease in tutorial completion time. Defined test strategies, processes, and ensured their implementation. Implemented new functionality central to core gameplay loop. Generated and analyzed reports using spreadsheets with pivot tables, graphs, and other data representation tools.
